Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionLast revisionBoth sides next revision | ||
en:help:faq [2015/11/28 20:27] – [I have bought the application using a first Google Account, and I would like to transfert it to another one. Is it possible?] psyberia | en:help:faq [2022/04/14 10:00] – [I have a new device, can I install the complete version without paying again?] psyberia | ||
---|---|---|---|
Line 1: | Line 1: | ||
< | < | ||
+ | |||
====== OfflineMaps FAQ ====== | ====== OfflineMaps FAQ ====== | ||
- | ===== Google Play issues ===== | + | \\ |
- | ==== I have just purchased the application on Google | + | ===== I have just purchased the application on the Play Store, but the download doesn' |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, | + | This is a Google Play issue and unfortunately there is nothing |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | \\ |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
+ | Yes. | ||
- | ==== I have bought | + | You just need to reuse the same Google |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google seems not able to do it.\\ | + | To reuse the data from your old device, please |
- | You can however use applications | + | |
+ | \\ | ||
- | ==== I have a new phone/device, can I use the paid version of the application | + | ===== I have a new device, |
- | Yes. | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to make a purchase, I'm getting the message "Not available in your country" | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I've made an in-app purchase but the application doesn' | ||
+ | |||
+ | Please first check the status of your purchase in the Play Store application. In the Play Store application, | ||
+ | |||
+ | Then, with Internet data turned on, open the application, | ||
+ | |||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
- | All purchased applications are linked to the Google Account of your device, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free. | + | \\ |
+ | ===== How to backup my data? ===== | ||
- | ==== I have used the same Google Account on my new phone/ | + | The application |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | In order to backup |
- | If you don't see the application, check that: | + | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer |
- | * You are using the same Google Account | + | |
- | * You didn't cancel | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | You'll be able to restore it whenever you need, for example if you have a new device. |