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en:help:faq [2015/11/28 20:29] – [I have a new phone/device, can I use the paid version of the application on it without paying again?] psyberia | en:help:faq [2022/04/14 10:00] – [I have a new device, can I install the complete version without paying again?] psyberia | ||
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====== OfflineMaps FAQ ====== | ====== OfflineMaps FAQ ====== | ||
- | ===== Google Play issues ===== | + | \\ |
- | ==== I have just purchased the application on Google | + | ===== I have just purchased the application on the Play Store, but the download doesn' |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, | + | This is a Google Play issue and unfortunately there is nothing |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | \\ |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
+ | Yes. | ||
- | ==== I have bought | + | You just need to reuse the same Google |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | To reuse the data from your old device, please |
- | You can however use applications | + | |
+ | \\ | ||
- | ==== I have a new phone/device, can I use the paid version of the application | + | ===== I have a new device, |
- | Yes. | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to make a purchase, I'm getting the message "Not available in your country" | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I've made an in-app purchase but the application doesn' | ||
+ | |||
+ | Please first check the status of your purchase in the Play Store application. In the Play Store application, | ||
+ | |||
+ | Then, with Internet data turned on, open the application, | ||
+ | |||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
- | All purchased applications are linked | + | ===== How to backup my data? ===== |
- | ==== I have used the same Google Account on my new phone/ | + | The application |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | In order to backup |
- | If you don't see the application, check that: | + | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer |
- | * You are using the same Google Account | + | |
- | * You didn't cancel | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | You'll be able to restore it whenever you need, for example if you have a new device. |