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en:help:faq [2013/03/14 09:55] – [I have just purchased AlpineQuest on Google Play, but the download doesn't start or failed. What can I do?] alpinequest | en:help:faq [2022/06/12 09:34] (current) – psyberia | ||
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+ | < | ||
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+ | ====== OfflineMaps FAQ ====== | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have just purchased the application on the Play Store, but the download doesn' | ||
+ | |||
+ | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, can I install the complete version without paying again? ===== | ||
+ | |||
+ | Yes. | ||
+ | |||
+ | You just need to reuse the same Google account on your new device. Then open the Play Store application, | ||
+ | |||
+ | To reuse the data from your old device, please see below. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to make a purchase, I'm getting the message "Not available in your country" | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I've made an in-app purchase but the application doesn' | ||
+ | |||
+ | Please first check the status of your purchase in the Play Store application. In the Play Store application, | ||
+ | |||
+ | Then, with Internet data turned on, open the application, | ||
+ | |||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||