Differences

This shows you the differences between two versions of the page.

--- en:help:faq [2013/08/24 13:41] – alpinequest
+++ en:help:faq [2022/06/12 09:34] (current) – psyberia
@@ Line 1: / Line 1: @@
 <sub>[[en:help|Online Help]] > [[en:help:faq|FAQ]]</sub>
-====== AlpineQuest FAQ ======
-===== Lite and Complete versions =====
+====== OfflineMaps FAQ ======
-==== What are the differences between both versions? ====
+\\
-The Lite version is a free and time-unlimited application offering a subset of the complete version.
+===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
-Differences are listed by features [[:en|in the main description page]].
+This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
-==== Is it safe to remove the Lite version after installing the complete one? ====
+\\
-Yes. It's even recommended so you don't start it by inadvertence, and it will free space.
+===== I have a new device, can I install the complete version without paying again? =====
-All your cached maps and saved landmarks are shared by both versions, and are not removed when you un-install any version.
+Yes.
+You just need to reuse the same Google account on your new device. Then open the Play Store application, tap on the top/right menu, select "Manage apps & device", then "Manage" and tap on "Installed" to select "Not installed". All applications already installed in the past will be listed here, including the premium version.
-===== Offline map issues =====
+To reuse the data from your old device, please see below.
-==== Why don't my MemoryMap maps work in AlpineQuest? ====
+\\
-AlpineQuest doesn't support the new MemoryMap format (.QC3 file extension), as well as encrypted maps. You can use the free Lite version to check if your maps are compatible.
+===== I have a new device, how can I reuse all the data I have on my old device? =====
-==== Is there a size limit for the offline map files? ====
+The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:help:settings:storage#how_to_locate_the_application_folder|See here how to locate the application folder]].
-Yes.
+  * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device;
+  * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application.
+After moving the application folder, be sure to correctly setup the application on your new device [[en:help:settings:storage#how_to_change_the_application_folder|as explained here]].
+\\
+===== I want to re-install the complete version on my device but the Play Store ask me to pay again =====
+Be sure that:
+  * You are using the same Google account you used when you purchased the application;
+  * You didn't cancel your order, asked for a refund or received an automated refund.
+If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.
+\\
+===== Is is possible to transfer the application from one Google account to another =====
+Unfortunately not. Google doesn't allow it yet.
+\\
+===== When trying to make a purchase, I'm getting the message "Not available in your country" =====
-Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit.
+It means you're currently located in a country where the Play Store doesn't offer paid application.
-Starting with Android 3.0, you will be able to read very big maps correctly.
+\\
+===== I've made an in-app purchase but the application doesn't see it =====
-===== Google Play and registration issues =====
+Please first check the status of your purchase in the Play Store application. In the Play Store application, open your "Account" section, then select "Purchase history" and check that the purchase has been correctly fulfilled.
-==== I have just purchased AlpineQuest on Google Play, but the download doesn't start or failed. What can I do? ====
+Then, with Internet data turned on, open the application, wait a few seconds so the application can retrieve new purchases, then tap on the main menu item and on "Get more features" to list all in-app purchases. Your purchased item should be displayed with a green dot.
-Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process.
-Google Play will however remember that you have purchased the application and you won't have to pay again.
+\\
-The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail.
+===== Is it possible to automatically synchronize my data on the Cloud? =====
+Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en:help:settings:storage|Here is a description on all folders that are used by the application]]. Most likely, you'll want to synchronize the ''"**/landmarks/**"'' folder which is the default folder for all the placemarks you've created (waypoints, tracks, routes, areas).
-==== I have bought AlpineQuest using a first Google Account, and I would like to transfert it to another one. Is it possible? ====
+{{:icon_help.png?nolink}} Please note that "synchronizing" does not mean "backuping". If you delete some items on your device, they will also be deleted on your Cloud after a sync.
-No.
+Here are some example of applications you can use (we are not related to any of them):
+  * Multi-protocols: [[https://play.google.com/store/apps/details?id=com.nutomic.syncthingandroid|Syncthing]] (open-source), [[https://play.google.com/store/apps/details?id=com.github.catfriend1.syncthingandroid|Syncthing-Fork]] (open-source), [[https://play.google.com/store/apps/details?id=dk.tacit.android.foldersync.lite|FolderSync]];
+  * Google Drive: [[https://play.google.com/store/apps/details?id=com.ttxapps.drivesync|Autosync for Google Drive]];
+  * Dropbox: [[https://play.google.com/store/apps/details?id=com.ttxapps.dropsync|Dropsync]];
+  * OneDrive: [[https://play.google.com/store/apps/details?id=com.ttxapps.onesyncv2|OneSync]];
+  * Yandex: [[https://play.google.com/store/apps/details?id=ru.yandex.disk|Yandex.Disk]];
+  * etc.
-We have no control over the Google accounts of our users. Try to contact Google.
+\\
+===== How to backup my data? =====
-==== I have a new phone/device, can I use the full version of AlpineQuest on it without paying again? ====
+The application saves all its data by default in its application folder. You can find how to [[en:help:settings:storage#how_to_locate_the_application_folder|locate this folder as explained here]].
-Yes. All purchased applications are linked to the Google Account of your device.
+In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"**/landmarks/**"'' folder that contains all your placemarks).
-  * If you have bought AlpineQuest on Google Play, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free;
-  * If you have bought AlpineQuest on our website, you just have to use your same activation key/e-mail to register the application on your new device.
+Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
-==== I have used the same Google Account on my new phone/device, how can I re-install the application ====
+You'll be able to restore it whenever you need, for example if you have a new device.
-Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again.
+\\
-If you don't see the application, check that:
+===== What are all the Android Intents the application can handle? =====
-  * You are using the same Google Account you used when buying the application;
-  * You didn't cancel your order, ask for a refund or receive an automated refund;
-  * You were using the paid version of the application;
-  * You have a working Internet data access.
-Finally, you can send us your order number so we can check its status.
+You can find a detailed list [[en:help:intents|here]].